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New Contributor
Posts: 7
Registered: ‎05-14-2011
My Device: Curve 8520
My Carrier: Maxis

need help on releasing bb pin

Hi I own a curve 8520. I think the phone is a repack set. The phone was originally from Claro(previously Porta). I bought it in Malaysia. Here we don't have Claro. I can't use the BIS due to the BB PIN is locked with Claro. I tried to look for. On how to contact Claro but could not find it. i don't know who is the owner of the phone before this. I tried to contact my service which is Maxis regarding on this. They didn't even know about the BB PIN lock. Can I ask RIM to release my BB PIN from Claro so that I can use BIS on my service provider.
Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: need help on releasing bb pin

Normally you would need to contact the previous owner to get them to contact the carrier to ensure that their BIS account is properly removed. 

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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help on releasing bb pin

RIM can't release the PIN, only the carrier who has is active can do so.

 

You will need to call Claro and ask, tell them you bought the device used and need to the PIN released from their database. Often, mobile providers will not do this if the previous user left a balance due on their account.

 

But, that's your solution.




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New Contributor
Posts: 7
Registered: ‎05-14-2011
My Device: Curve 8520
My Carrier: Maxis

Re: need help on releasing bb pin

Thanks for the feedbacks. So does anyone know how to contact claro. Or maybe an email adress to reach them. I tried to google for their contact info. But couldn't find it and I could not understand their website. Even after using google translation. Because in my country we don't have claro.
Posts: 90,128
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help on releasing bb pin

Claro covers many South and Central American nations. Do you know which one?

http://en.wikipedia.org/wiki/Claro_Americas

 

Perhaps, you'd be better off just getting your money and returning the device to the seller.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎05-14-2011
My Device: Curve 8520
My Carrier: Maxis

Re: need help on releasing bb pin

I have no idea which country. Is there any ways to check where the phone is from?
Posts: 90,128
Likes: 23,897
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help on releasing bb pin

On the Homescreen, press the ALT key, the lower left shift key and the H key all at the same time.

 

That will bring up the HelpMe screen. What is the VendorID on the top line?

 




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New Contributor
Posts: 7
Registered: ‎05-14-2011
My Device: Curve 8520
My Carrier: Maxis

Re: need help on releasing bb pin

214. That indicates which country?
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Posts: 90,128
Likes: 23,897
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help on releasing bb pin

214 AMX Porta Ecuador/AMX Claro Peru/AMX Claro Argentina/AMX Claro Brazil/AMX Comcel Colombia/AMX Claro Chile/AMX Claro Paraguay/AMX Claro El Salvador/AMX Claro Guatemala/AMX Claro Honduras/AMX Claro DR/AMX Claro Uruguay/AMX Claro Nicaragua/AMX Claro Puerto Rico/AMX Claro Jamaica/AMX Claro Panama

 

So, there you go.

 

Contact the seller and ask.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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