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rom
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rom
Posts: 2
Registered: ‎04-27-2009
My Device: Not Specified
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new bb reload software 507

Hi, i've just bought new bb 8900 and after updating software all i get is on the device (reload software 507) can anyone tell me how to reset the device or reload software???  thanks....
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JSanders
Posts: 84,455
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: new bb reload software 507

Error 507 simply means the OS is not present on the device.

 

Connect your 8900 back to the USB cable and run Desktop Manager > App Loader again. It should recoognize the device, connnect and process the installation.

 

If you need specific instructions, read here:

 

http://www.blackberryfaq.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F




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rom
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rom
Posts: 2
Registered: ‎04-27-2009
My Device: Not Specified

Re: new bb reload software 507

thanks for advice, followed the link and performed the reboot a few times but had no luck, just kept saying a fatal error has occurred. kept trying different things. It finally worked after i changed usb port and unchecked the back up device box before reboot. Something made it work.  Thanks Again..............
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JSanders
Posts: 84,455
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: new bb reload software 507

Perfect... persistance is a wonderfully admirable trait in BlackBerry OS upgrading and reloading.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Dagamemnon
Posts: 4
Registered: ‎07-02-2009
My Device: Not Specified

Re: new bb reload software 507

[ Edited ]
It's not getting past 'Loading boot rom'  program ends and says try again.  Anyway to force it to load?
Message Edited by Dagamemnon on 07-02-2009 04:23 PM
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kathleentoronto
Posts: 1
Registered: ‎07-28-2009
My Device: Not Specified

Re: new bb reload software 507

Hello,

 I tried to run an update in order to re install BBM through desktop manager but near the end of the update I was interrupted by a phone call and since then my phone has remained off with a black screen and red blinking light. Today I plugged it into my PC and the RELOAD SOFTWARE 507 error message appeared, however my computer does not detect my pin anymore even after trying the COMMAND PROMPT. Any suggestions?

 

Thanks

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Hall of Famer II
sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: new bb reload software 507


kathleentoronto wrote:

Hello,

 I tried to run an update in order to re install BBM through desktop manager but near the end of the update I was interrupted by a phone call and since then my phone has remained off with a black screen and red blinking light. Today I plugged it into my PC and the RELOAD SOFTWARE 507 error message appeared, however my computer does not detect my pin anymore even after trying the COMMAND PROMPT. Any suggestions?

 

Thanks


Hi and Welcome to the Forums!

 

Here is a KB with hopefull some helpful information for you:

 

KB02792 A 507 error message appears on the BlackBerry smartphone while upgrading BlackBerry Device Software

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New Contributor
mkinkonthebrinkc
Posts: 2
Registered: ‎07-28-2010
My Device: BB bold 9700

Re: new bb reload software 507

truly helpful! thank u so much!

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New Contributor
Charmaine1
Posts: 2
Registered: ‎07-05-2011
My Device: Blackberry 8900 curve
My Carrier: Vodacom

Re: new bb reload software 507

I have followed all the mentioned steps, but it just keep saying Reload software 507. Nothing helps and the DM does not even read my phone! Please help????

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New Contributor
Charmaine1
Posts: 2
Registered: ‎07-05-2011
My Device: Blackberry 8900 curve
My Carrier: Vodacom

Re: new bb reload software 507

It reads the phone now and running the update but is it supposed to take this long? Goes to 57 of 327, and has been there for over an hour now? PLEASE, CAN SOMEONE HELP?

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