02-16-2012 03:16 AM
Ok. My son bought me a new koodo blackberry curve 9300 from best buy but we are on telus server in bc. He was given a web site by best buy - cellunlock to get an unlock key code for $7.99 i think. They sent us about 9 pages of instructions. The curve 9300 wasnt listed specifically so I tried the first number on the list (turns out I should have tried the 4th one). Anyway we had 10 tries. After the first entry try, nothing happened. I turned off the phone and restarted it to input another. No dice. All of a sudden I had zero tries left after trying just one entry !! What gives here? No one seems able to help. I was told by one tech that its a koodo phone now. What does that mean?
03-13-2012 01:34 PM
08-19-2012 03:18 PM - last edited on 08-19-2012 08:41 PM by ChadB
10-10-2012 09:10 AM
After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
04-14-2013 09:32 AM
I need to get my BB Curve 9300 unlocked, same problem MEP 0 left.
Please send detail if you can help.
Detail is posted just immediately above your post.