02-16-2012 03:16 AM
Ok. My son bought me a new koodo blackberry curve 9300 from best buy but we are on telus server in bc. He was given a web site by best buy - cellunlock to get an unlock key code for $7.99 i think. They sent us about 9 pages of instructions. The curve 9300 wasnt listed specifically so I tried the first number on the list (turns out I should have tried the 4th one). Anyway we had 10 tries. After the first entry try, nothing happened. I turned off the phone and restarted it to input another. No dice. All of a sudden I had zero tries left after trying just one entry !! What gives here? No one seems able to help. I was told by one tech that its a koodo phone now. What does that mean?
03-13-2012 01:32 PM
This means your phone is now hardlocked and can only be used on Koodo Network.
03-13-2012 01:34 PM
08-19-2012
03:18 PM
- last edited on
08-19-2012
08:41 PM
by
ChadB
Pls I have hardlocked 9300. Would you pls email me how to proceed. Thanks
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10-10-2012 07:06 AM
10-10-2012 09:10 AM
After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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04-13-2013 10:47 PM
I need to get my BB Curve 9300 unlocked, same problem MEP 0 left.
Please send detail if you can help.
04-14-2013 09:32 AM
anuzgoel wrote:
I need to get my BB Curve 9300 unlocked, same problem MEP 0 left.
Please send detail if you can help.
Detail is posted just immediately above your post.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.