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New Contributor
Posts: 2
Registered: ‎05-04-2013
My Device: BLACKBERRY 8520
My Carrier: GIFFGAFF

no internet connection on my bb 8520

im trying to get the internet up and running on giffgaff but i dont no how it won't connect through wi fi at home nor will it connect when im outside even tho ive paid for 1gb of internet acn any1 out there help me please . it wont even connect when i click the browser it says unable to connect

Hall of Famer II
Posts: 51,447
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: no internet connection on my bb 8520

Hi and Welcome to the Community!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. After all, it's their network with which your BB is having troubles communicating, and only they can look "behind the scenes" at their systems to perhaps figure out why.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎05-04-2013
My Device: BLACKBERRY 8520
My Carrier: GIFFGAFF

Re: no internet connection on my bb 8520

ive tried most of the above that you suggested like a battery full while the phoine was switched on waited for a minute then reinserted the battery then for a reeboot and so on n so on and still no connection this is very frustrating especialy when ive paid for a service im not able to use i hope i can resolve this as im starting to get very impatient now been like this for almost 3 weeks grrrrrrrrrrrrrrrrr

Hall of Famer II
Posts: 51,447
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: no internet connection on my bb 8520

Well, as I stated, what I recommended are steps...doing just step 3, without first doing steps 1 and 2, is moot.

In any event, it's your mobile service provider that will have to resolve this if those steps don't work.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code