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Visitor
Posts: 1
Registered: ‎01-14-2009
My Device: Not Specified

not syncing - cant uninstall bdm

i have:

 

new bb 8320 curve

windows xp sp2

desktop manager 4.7 - newly installed

 

i cannot sync -- after d.m. attempts to do so it asks me to check configuration settings. when i go in and try to configure it tells me "cannot find system in table file". im confused.

 

i have the 'windows install cleanup' program. so i uninstalled all versions of d.m.  ...but 4.7 is still there and still not working.

 

now when i go into my control panel, it for some reason shows d.m. versions 4.2.2 and 4.7 -- but when i try to click 'change/remove' it tells me the programs are not currently installed.

 

i would be very grateful for any help in getting me to the point where i can sink my 8320 to my desktop. thank you in advance.

 

 

Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: not syncing - cant uninstall bdm

hello,

I think the following article from the public knowledge base will help you :

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206
Perform a clean uninstall of BlackBerry Desktop Software



The search box on top-right of this page is your true friend, and the public Knowledge Base too: