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BlackBerry® Curve™

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helpme10111
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helpme10111
Posts: 2
Registered: ‎02-01-2013
My Carrier: mtn

plz help

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‎02-01-2013 11:36 AM

hi all i recently got my momms bb curve and it worked fine until one day it said on the screen "reload software 552".

the screen has stayed frozen like that for ages and i tried to take it to my cell phone company but they were useless.

all i really wana do is extract my contacts from that but it is turnin out pretty imposible.

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Elite I
Elite I
BillJ
Posts: 6,579
Registered: ‎01-05-2009
My Carrier: Rogers

Re: plz help

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‎02-01-2013 11:50 AM

You'll need to connect your phone to BlackBerry Desktop Software to get anywhere with it, whether it be powering it back up or reloading contacts to it. 

If you're having trouble connecting to BDS, have a look at this article:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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