BlackBerry® Curve™

[subhajeetd]

 Hello,

the volume of earphone during calls has gone down, can not adjust.

Speakerphone volume is OK, can adjust.

Any idea what's the problem and what's the solution

[sdgardne]

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

[subhajeetd]

Thanks...but it did't work.

[sdgardne · Accepted solution]

Is this new behavior? Or has it always been this way?

If it is new behavior, then you might try to attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Otherwise -- what else might have happened just before this behavior started? Physical Damage? Water Damage? Something else?

Good luck and let us know!

[subhajeetd]

It worked...back to normal. Just deleted the 'ring tone maker' in safe mode and the earphone sprang back to life.
Thanks.

[sdgardne]

Excellent...you are most welcome...enjoy!