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karlynsutton
Posts: 1
Registered: ‎06-21-2010
My Device: Pearl 3G 9100
My Carrier: Telstra

Re: problem setting up email

Hi I just purchased a Pearl 9100 and do not have the option to add or create an email only option coming up is the enterprise server email which I do not want as my work email is a pop 3 account. I have spent hours trying to figure this out and find a telephone number for Blackberry technical help but I am very disppointed to find nothing.

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Hall of Famer II
sdgardne
Posts: 46,981
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem setting up email

 


henrywei wrote:

Dear Budy,

 

I got the same problem. how to get the Enterprise Activation password provided by Blackberry Enterprise Server admistrator ?  Because i want to use work email if i cannot build personal email (Outlook )on my Blackberry.  thanks very much.


 

Sorry...I missed your question earlier. Enterprise applies ONLY if you have a BES server to which you will attach your BB. As such, the BES admin would provide that password. ALL other email functions via BIS and is configured per these instructions:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hall of Famer II
sdgardne
Posts: 46,981
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem setting up email

 


karlynsutton wrote:

Hi I just purchased a Pearl 9100 and do not have the option to add or create an email only option coming up is the enterprise server email which I do not want as my work email is a pop 3 account. I have spent hours trying to figure this out and find a telephone number for Blackberry technical help but I am very disppointed to find nothing.


Hi and Welcome to the Forums!

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.