09-06-2008 06:40 PM - edited 09-07-2008 11:15 AM
First, let me say that I am very, very new to the whole Blackberry experience. I just got my first Blackberry (the Curve 8330) yesterday (9/5); I am using Sprint as my wireless service provider. So here's the story:
I was trying to add my Blackberry Curve 8330 to my Handango member account. However, the ESN/PIN that I have found (using both Handango's instructions and the instructions on the Blackberry support website) do not match the format provided. I do not have an identifier in this format: "031/1X/XXXXXX". I have three "unique identifiers": an 8-digit numeric PIN, an 11-digit numeric ESN (dec) and an 8-digit alpha-numeric ESN (hex); Sprint identified the ESN-hex as the ESN for my device in my paperwork. Can anyone tell me why these numbers don't match the described format?
ETA: Well, I just got off the phone w/Sprint. Since both my ESN-dec and the BB ESN format have 11 characters (w/exception of slashes), my ESN-dec could be right. That still makes my ESN look not-quite-right,since it would be "076/1X/XXXXXX". Does anyone have an ESN that looks like that?
Since Handango uses this number as the device identifier for any software I might purchase, I don't want to mess up anything when I try to sync and install that software on my BB (at least, that's my understanding-- I could be wrong). This may be a non-issue... I haven't bought/downloaded anything from them in a while, since my old PDA is well... old. I just don't want to try it unless I know it's OK.
I have another issue, but I don't expect any of you guys to know the answer to this one-- Handango's site said that "the device name is already in use" for all three of these numbers. Which I don't understand, because they are supposed to be unique to my specific BB, right? (I've got another support email in to them, so hopefully that will produce a helpful answer.)
Thanks so much for your help!