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BlackBerry® Curve™

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Contributor
Posts: 26
Registered: ‎12-10-2012
My Device: blackberry curve 9300
My Carrier: vodafone

problem with bbm

Last night when I was on bbm my display pic came off and when I went to change it again I noticed the pic had wiped off my fone so I managed to get it back but now when I have woke up my display pic has gone again. Does anyone know what the problem is?
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: problem with bbm

Hey suze84,

 

Sorry to hear you're having an issue with your BBM.

 

What Is your device software version and your BBM version? 

 

To clarify, you set your BBM profile pic and after several hours, it's removed and no display photo is present?

 

When you change your photo, do you get any error? If so, what is that error?

 

Thanks!

-HMthePirate

 

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