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BlackBerry® Curve™

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amitsj1982
Posts: 1
Registered: ‎06-22-2013
My Device: Blackberry Curve 9320
My Carrier: Telephone Shoppe

problem with unlock button

I habe purchased blackberry 9320 just a month back (13th May 2013). I am facing a problem wit unlock button. It seems it is by default in depressed state. Currently it is working but can go down any time. I have visited service center and they asked me to deposit the phone for at least 8 days to get it repaired. This is completely unacceptable for a month old phone!!!
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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: problem with unlock button

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your service center...even if you do not agree with what they have told you. You have no free path by which to bypass them. Your warranty service terms should be governed by your original purchase contract -- if that indeed said that you must leave it with them for 8 days, then that is what you agreed to when you made your purchase (regardless if you feel it acceptable or not now, you nevertheless previously contractually agreed to it).

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

But, all in all, from your description, I might not hold out much hope...after all, what you describe does sound like a hardware issue. And just being one month old is not really relevant -- defect can certainly exist, and actually is normally discovered earlier than later. So, from what you describe, it sounds like a manufacturing defect, which should be covered by your warranty (but you may, contractually, have to wait those 8 days if indeed that's what the contract you agreed to states).

 

Good luck!


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