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BlackBerry® Curve™

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New Member
abirbb
Posts: 4
Registered: ‎07-01-2013
My Device: Curve 9220
My Carrier: Reliance
Accepted Solution

problem

[ Edited ]

My blackberry model number is Curve 9220, i am facing a serious problem which is bit wired, yesturday i found my mobile screen is not working, its getting on when it comes under light but otherwise the screen is totally dark. The phn is absolutly fine in day light or under any light but then again tured off when its in dark. I don't know whats the problem is, can you please tell me what exsactly happened? Its urgent..please revert me asap.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem

Hello abirbb

 

Welcome to BlackBerry Support Forums

 

Well... Your problem really seems to be a different one :smileyhappy:

 

Have you tried a Battery pull restart yet ? If not do it by removing the battery while your device is powered on , wait for a min. then reinsert it back , after reboot please check if problem resolves .

 

If issue persists then you have to investigate it deeper , you can start your device on safe mode :

 

KB17877How to start a BlackBerry smartphone in Safe Mode

 

On safe mode please verify if cease or still persists , If you don't see those symptoms on Safe Mode then you have to look into your installed application list , sometime a bad behaving apps can cause such random issue ,  If it 's so then on safe mode Go to Options > Device > Application Management > locate and delete locate and delete any newly installed 3rd party application , Or anything that you think may be responsible for this issue .

 

KB10040 :How to view or remove installed application on a blackberry smartphone

 

Please try it and let us know how it goes.

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New Member
abirbb
Posts: 4
Registered: ‎07-01-2013
My Device: Curve 9220
My Carrier: Reliance

Re: problem

Thanks, for the reply. But I tried all the possible ways but i failed, i think it is a problem related to sensor. I charged my mobile overnight but still its not working in dark. Actually my phone  was in my pocket yesturday and it was raining heavely,  but it was not drench but when i took out from pocket it was totally tured off. I thought i should keep under a fan or under light after keeping for 1 hr it turned on and I made calls and it was working fine. But it was because of the light which i discovered much later. Do you think this a serious damage?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem


abirbb wrote:

Thanks, for the reply. But I tried all the possible ways but i failed, i think it is a problem related to sensor. I charged my mobile overnight but still its not working in dark. Actually my phone  was in my pocket yesturday and it was raining heavely,  but it was not drench but when i took out from pocket it was totally tured off. I thought i should keep under a fan or under light after keeping for 1 hr it turned on and I made calls and it was working fine. But it was because of the light which i discovered much later. Do you think this a serious damage?


Please wait ... Remove the Battery Immediately !

 

YES .. It can cause SERIOUS DAMAGE !

 

If our BlackBerry ever got wet then we should not try to Turn it ON to see if it works . Should immediately remove the Battery , also SIM  and Media Card. We should place it in a bag of Uncooked rice which absorb the moisture . Should leave it for atleast 3 to 4 days unless we are sure that moisture has been completely absorbed . Then we should place our BlackBerry on any heat emitting surface like stabilizer , CRT monitor Or in the dashboard of a car on a sunny day. Before inserting the battery we should be sure that it is completely dry.

 

Still after following those steps it is not guarantied that our device will be trouble free and will perform as earlier , because when moisture or any liquid substance enter our BlackBerry  it starts corrosion which leads to problem like quick battery drainage , problem in typing and many more .

 

So remove the Battery and try those steps required .

 

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New Member
abirbb
Posts: 4
Registered: ‎07-01-2013
My Device: Curve 9220
My Carrier: Reliance

Re: problem

Oh god! I am still using the phone like this because its working due to enough light in the room. Should I immediately turn it off and leave the phone in the uncooked rice container? Will it work now? 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem

Well .. I'm not sure how much it has already affected .. But still remove the battery and try those suggestion , for some it has work but after a repair , so hope for the best and please do as suggested .

 

Good luck.

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New Member
abirbb
Posts: 4
Registered: ‎07-01-2013
My Device: Curve 9220
My Carrier: Reliance

Re: problem

[ Edited ]

Thnks friend, will let you know for sure.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: problem

Hi abirbb

 

 

You're most welcome .. Good luck.

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