BlackBerry® Curve™

[chrisrmonday]

I updated both my device software (5.0.0.973) and my desktop software (6.0.0.43) this morning.  After updating, when trying to sync to Outlook 2007 after that to the address book, it gave me a 0x80040fb3 error and wouldn't do any more synching.  I tried to delete the pictures and the problem contacts in Outlook.  Same thing happened after that.  Then I tried deleting the data in the Address Book and restoring it from backup.  Now it states in the Organizer screen of the BBDS that  "Address Book (not installed)".  I attempted to go to setup and click on the box to enable synching, but it won't save my selection.  My address on the device has been messed up ever since the original upgrade.  It only says one name and doesn't give me any options.  I might have messed this up when attempting to delete files.  Don't know.  Anyone know how to restore functionality to my address book?

The above error occurred one time with Tasks synching and one time with Calendar synching.  Tried to delete all problem entries.

[Beasties23]

Chris -

I've got the exact same problem within the same parameters.  Tried to /deleteclean the device address book and one-way sync with Outlook but no result, still (not installed).  Only been finding similiar posts but no one with an answer yet.  Considering reinstalling a previous backup and starting over.

[chrisrmonday]

Ok... I made sure I had backed up all of my data and I downgraded to device software 5.0.0.886.  Everything now works fine!  However, this is not the first time I have had this type of situation when upgrading to new device software.  I wish they would get all of the bugs worked out before they release stuff like this.  It would have ended up saving me at least 3 or 4 hours that I could have spent doing much better things.

[Beasties23]

I'm with you.  I did a security wipe and then restored a previous backup.  Ended with the old 0x80040fb3 error message which means Outlook has some corrupted data, usually associated with the attachments (pictures) of contacts.  After going through the whole process and rebooting, I ended up with the (not installed) issue again.  Glad to hear the downgrade works because I am in the process of doing the same thing.  Wasted the entire day.

[sehguh1]

Same issue, very frustrated with BB right now!  Total waste of time.

[sehguh1]

I removed the new version of BB Desktop Manager, downloaded an older version of BB Desktop Manager and my address book still will not sync.  How does one downgrade to a previous version?

Thank-you,

[q445187]

Ditto, mine just got worse, now my calendar isn't installed either!!!   GRRRRR!

[chrisrmonday]

I am running 6.0.0.43 desktop manager.  I downgraded the device software, not the desktop manager software.  What I did was either click on the "Update My Device" button in Desktop Manager or close out of Desktop Manager and do the device update online.

I believe both will get you to the same place and will eventually give you a screen where a button reads "View Other Versions".  Click on that button.  It will then show your current version and other versions which you can downgrade to.  Select the one you want and let it do its thing.  Make sure everything you currently have is backed up, because you will want to do a restore.

[mmarilync]

thank you, thank you, thank you!  it worked!  after four hours of frustration I finally got my Address Book back.  You are fantastic!

[q445187]

Thanks, that got me back to yesterday!