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New Contributor
dcisme
Posts: 8
Registered: ‎11-01-2008
My Device: Not Specified
Accepted Solution

"warning code 0x3b21"

I just upgraded to vista and outlook 2007.  I have installed Desktop Manager 4.6

When I try to set up the sync config I get the error message above. I know there are other threads on this, but none of them seemed to be related to outlook 2007 - any suggestions.

thanks

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: "warning code 0x3b21"

Hi and welcome to the forums!

 

Here is what i would recommend:

 

First we need to clean the machine:

 

 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Install the correct USB drivers:

Blackberry USB and Modem Drivers ENG (DM4.6 B13)

  • File size: 16.988 MB
  • Date posted: 15-August-08
  • Download Software

 

Install and Coldboot the PC.

 

Download 4.6 without the Media manager here:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download manual here:

 

http://na.blackberry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.pdf

 

 

 

Install  4.6 with these Vista considerations:

 

1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by

    typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 

 

http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista

 

 

 On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.

 

Configure DM and retry sync.

 

 

Let me know how it goes.

Thanks

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New Contributor
dcisme
Posts: 8
Registered: ‎11-01-2008
My Device: Not Specified

Re: "warning code 0x3b21"

Hey there

All good until I got to the final instructions

when i go to the command prompt and run as admin - put in the command you gave, i get this message: 

"c:\ is not recognized as an internal or external command...."

help again?

thanks

Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: "warning code 0x3b21"

Don't have to type in the C: part. Try typing the below command without the quotes

 

"CD program files\research in motion\blackberry\is71 connectors\ms outlook connector"

 

Let us know if you're still getting the error

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
dcisme
Posts: 8
Registered: ‎11-01-2008
My Device: Not Specified

Re: "warning code 0x3b21"

thank you!

unfortunately i got this:The system cannot find the path specified

Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: "warning code 0x3b21"

[ Edited ]

How about going to Start | Run and copy/paste this:

"regsvr32 C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector\MsOutlookConnector.fil"

Message Edited by jmrmb80 on 11-02-2008 08:31 PM
Message Edited by jmrmb80 on 11-02-2008 08:32 PM
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
dcisme
Posts: 8
Registered: ‎11-01-2008
My Device: Not Specified

Re: "warning code 0x3b21"

ugh.  now i get an error message that says

"RegServ32"

The module (fill in the string) failed to load.  Make sure the binary is stored at the specific path or debug it to check for problems witht the binary or dependent .dll files

The specific module could not be found

 

Would it make sense for me to just call verizon or RIM technical support?

thanks!

Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: "warning code 0x3b21"

I'm sure Bifocals will respond when he gets back, but can you just proceed to the next step in his instructions?
_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
dcisme
Posts: 8
Registered: ‎11-01-2008
My Device: Not Specified

Re: "warning code 0x3b21"

the next step is configure to sync

when i do that i get the original error (in the "subject")

New Member
jdani06
Posts: 3
Registered: ‎11-07-2008
My Device: Not Specified

Re: "warning code 0x3b21"

I am having the same problem and have done everything recommended here and in countless other threads. Anyone have a solution?