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New Contributor
Posts: 2
Registered: ‎12-21-2012
My Device: Blackberry Curve 9300
My Carrier: 639209071813

re: all files lost

Please help me all my files (contacts, pictures, music etc) were lost. I think I accidentally security wiped it. How can I retrieve all my files. Please help me. I have a blackberry curve 9300. thanks

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: re: all files lost


anmella wrote:

Please help me all my files (contacts, pictures, music etc) were lost. I think I accidentally security wiped it. How can I retrieve all my files. Please help me. I have a blackberry curve 9300. thanks


That can't be done accidentally. You would have had to enter the incorrect password ten times, and typed the word "blackberry" at some point, in order to initiate the security wipe.

 

Before we go further, do you recall doing that, anything similar to that?

Would have a friend/child/enemy picked up your BlackBerry and done that to you?




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New Contributor
Posts: 2
Registered: ‎12-21-2012
My Device: Blackberry Curve 9300
My Carrier: 639209071813

Re: re: all files lost

probably my daughter but she said she didn't do anything.

Posts: 89,529
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: re: all files lost

Yep, sounds possible.

 

Do you have a backup of your device made using the BlackBerry Desktop Software?

Or do you have BlackBerry Protect installed on your BlackBerry (and making daily or weekly backups)?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code