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BlackBerry® Curve™

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New Member
ariffin_aziz
Posts: 2
Registered: ‎03-10-2013
My Device: curve 8520
My Carrier: DST
Accepted Solution

reboot

my battery was flat and then i tried to charge it but the red light didnt light up. i decided to take out the battery and put it back again. it charged but then rebooted as usual. but the thing isthe reboot line (whatever you call it) only goes up to 60% so i couldnt start my BB. i tried to do the reboot over and over again but it's still stuck at 60%.

 

what can i do? it's been like this the whole day sigh

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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: reboot

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Member
ariffin_aziz
Posts: 2
Registered: ‎03-10-2013
My Device: curve 8520
My Carrier: DST

Re: reboot

Hi! Thank you for the reply. Before I read your reply, I managed to view a few more tips for the same issue online elsewhere. They more or less did the same procedure that you mentioned. Now my BB is in working order already thanks to the same steps that I took. I thought it was the battery problem. But it's all good now! :smileyhappy: Thanks again for your reply. really appreciate it!

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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: reboot

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.