BlackBerry® Curve™

[garvaughan]

Hi, I've just had my bb 8520 repaired and am looking to restore my contacts from my desktop backup. The file name on my desktop reads "AutoBackup-(2011-12-22).ipd" , but when I try to access it through the blackberry software to restore, it is not found. It finds the folder but no contents inside.

Looking forward to your help

Gareth

[hApS143]

Hello !

Since you know how to to take Back Up, so I am presuming that you are following the correct way to restore data on your device through BlackBerry Desktop Software.

Well in your case, does your desktop have that "AutoBackup-(2011-12-22).ipd" file in any folder or is it there on your desktop screen.?

Here I would like to clarify one more thing, that in the restore option you are selecting .ipd file other then folder?

[garvaughan]

Hello

The .ipd folder is in "my documents" but when I go to access my documents using the blackberry restore function, it does not let me enter (presumably because it cannot see a file in the D/my documents/blackberry folder). I've verified the blackberry pin is correct on the computer.

Looking forward to  your reply

Gareth