07-16-2008 08:27 AM - edited 07-16-2008 08:59 AM
830am i was trying to access web sites that requited me to accept a security certificate. the message asked for my key store password. i have entered a number of my usual passwords thinking that i supplied one during configuration but they are being rejected. it appears that i have used 7 of 10 possible trys before the bbery is going to cut me off. help! how can i bypass or reset. i tried selecting the accept certificate or ignore certificate but it wont let me
900am now i have used up all 10 trys..and the device wiped all the data ( i syncd beforehand) & is restarting..aaarrrrrrrgh!
have to set up all over again..how the heck do i avoid thsi issue?
08-29-2008 02:15 PM
08-29-2008 07:59 PM
I was getting the same error messages about the 'trusted server site certificates' followed up by the key password screen from the first day I got my phone. I eventually had to call BB tech and they walked me through several options in the browser configuration screen, but eventually we got it right. I wish I could tell you where to go and what to check, but I was seriously on the phone with the techie for almost an hour before we got it straightened out. Knock on wood!! Call in...on a seperate phone...and have them walk you through the process. It was a pain, but it got fixed. Sorry I couldn't have been more help.
08-29-2008 08:59 PM
08-29-2008 09:17 PM
Just FYI... But from what I have read here, if you take your device to the carrier and they can't repair it or if you request it they will open a case number with Blackberry and the carrier pays for it.