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New Contributor
bluesky2012
Posts: 3
Registered: ‎11-24-2012
My Device: curve8520
My Carrier: maxis

serious problem with wifi

hello,

my mobile phone is curve 8520 , it sent from uk and registered

but when i connect to any wifi , can not use internet just when I on the data services in mobile network option , it can work also use my maxis credit, I want to use wifi without use my credit , like the other handphone .

please help me, I am so sad :smileysad:

 

thanks

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: serious problem with wifi

Hi bluesky2012 and welcome to the BlackBerry Support Community Forums!

 

When you connect to Wi-Fi®, do you disable data services from within Manage Connections>Mobile Network Options?

 

Thanks.

 

-CptS

 

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New Contributor
bluesky2012
Posts: 3
Registered: ‎11-24-2012
My Device: curve8520
My Carrier: maxis

Re: serious problem with wifi

yes I disable it bcos i dont want it use my  phone credit , i need just use wifi without lost my credit like the other brand phone 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: serious problem with wifi

If you disable data services, it will disable the Wi-Fi® connection as well.  I would suggest leaving this turned off until you connect to a Wi-Fi® network then you can enable it again.

 

Thanks

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
bluesky2012
Posts: 3
Registered: ‎11-24-2012
My Device: curve8520
My Carrier: maxis

Re: serious problem with wifi

but I dont want it spend my mobile top up , during I am using wifi 

such as sumsong phones that when it conect to wifi , doesnot spend any top up 

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: serious problem with wifi

When you are connected to Wi-Fi, it will not use your mobile network services.  You can confirm a service is connected to Wi-Fi® by going to Manage Connections>Service Status.

 

Thanks.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.