Actually, Orange controls all of your services as well as that site as well as all of your formal support. I recommend you ring them up to find out how to subscribe to services from them (and, indeed, therefore PAY them...they will likely be very interested in helping you succeed!).
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.