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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎10-30-2012
My Device: Curve 9300
My Carrier: O2

software update

Please help! I'm trying to update software on my curve...i need a password to unlock the device..i've tried all the passwords i can think of & only have 3 tries left!!

 

Thanks!!

Posts: 89,525
Likes: 23,794
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: software update

Is asking for the password as you connect to the BlackBerry Desktop Software?

It's the exact same password which you enter ON the device.

 

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?




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