02-10-2013 03:15 PM
02-14-2013 01:30 PM
Welcome to the BlackBerry Support Community.
The following article may help regarding the issue you are experiencing with the keypad on your BlackBerry smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
If this process fails to resolve the issue, please contact your point of sale for further assistance.
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Click "Accept as a Solution" for posts that have solved your issue(s)!