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crissanbetito
Posts: 1
Registered: ‎03-31-2013
My Device: Curve 9320
My Carrier: Globe Telecoms

some keys on my bb9320 does not light up and some keys have dim light and some are bright! please help!

Hi to all of you..I have a 9320 curve and the bb button and the call button does not light up in the dark like the rest of the keys in my keyboars..and some keys' light are dim..I hope someone can help me with this concern because this is frustrating and I don't wanna end up doing something that could mess up my phone. Thanks!
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: some keys on my bb9320 does not light up and some keys have dim light and some are bright! please help!

Hi crissanbetito,

 

Welcome to the support community!

To rule out any software issue that may be causing this issue with your keys, please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

 

Let me know if that helps.


-FS


 


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