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BlackBerry® Curve™

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Contributor
david419
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Re: stolen 8520 :(

it show my Username and i click on showing my password and forgot password still asking for assocaited username
alade
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Contributor
david419
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Re: stolen 8520 :(

Kindly help me out i wanted to download messnger and still asking for associated ID
alade
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stolen 8520 :(


david419 wrote:
yes i found my email address and i click on show my password but asking me for my associated blackberry ID on my bb

Hi david 

 

Have you gone through those KB I suggested ! I am just doing a copy paste of the above KB , Try it and reset your Password :

 

If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, please use the following process to reset the password.

 

To generate a password reset email, please follow these steps:

  1. Browse to the following location using the BlackBerry Browser or desktop browser: http://blackberryid.blackberry.com/bbid/recoverpassword.
  2. Enter the BlackBerry ID email address and the CAPTCHA characters, then click Submit.
  3. A confirmation message will display A password reset email has been sent to email@domain.com, at which point, a reset email will be delivered to the associated email address' inbox.
  4. Login to the email account associated to the BlackBerry ID using the internet on a computer or the Browser on the BlackBerry PlayBook Tablet.
  5. Locate the BlackBerry ID password reset email in the inbox and select the link within the email.
  6. The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com. If the email is not found in the inbox, please check your spam or junk folder.
  7. When the password reset page loads, enter the new password along with a confirmation of that new password. Then click Submit.
  8. A confirmation message will display once the changes have been saved successfully.

Note: If the BlackBerry ID email address is a BlackBerry mail address (eg. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.

 

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Contributor
rajam
Posts: 13
Registered: ‎11-07-2012
My Device: Blackberry 9220
My Carrier: Vodafone

Re: stolen 8520 :(

You could also check this link which seems helpful - http://helpblog.blackberry.com/2013/01/change-blackberry-id-username/

 

Is this by chance a second-hand set that you have? In which case the previous user may have set an id and you have changed the email to yourself but the id remains the old one. Just thinking aloud.

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Contributor
david419
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Re: stolen 8520 :(

have done what you told me should i login the new password with username on phone now?
alade
Please use plain text.
Contributor
david419
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Re: stolen 8520 :(

i'm waiting please
alade
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stolen 8520 :(


david419 wrote:
have done what you told me should i login the new password with username on phone now?

Yes try it and see if it allows .

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Contributor
david419
Posts: 14
Registered: ‎03-21-2013
My Device: curve 2 8520
My Carrier: bb

Re: stolen 8520 :(

thanks very much is done now...i'm very happy
alade
Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stolen 8520 :(


david419 wrote:
thanks very much is done now...i'm very happy

Hey david419

 

You are most welcome .. Also please make a note of your BlackBerry ID crediantials , because if it fails to recover then you have to follow some drastic steps like a Security wipe and use a new BlackBerry ID . 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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