If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Hafeeza
Posts: 2
Registered: ‎12-02-2012
My Device: 9360
My Carrier: 27733496751

sync files ans software update blackberry 9360

Hi, I've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have no idea what the password is.

 

I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry, please explain the best simplified method to perform an update without losing any of my 

photos and contacts.

Thanks

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,636
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sync files ans software update blackberry 9360

[ Edited ]

Hi and Welcome to the Community!


Hafeeza wrote:

Hi, I've tried syncing files to laptop. As soon as I connected the USB cable it prompted me for a password. I have 


The password prompted for by the Desktop Software and the password that is assigned to lock your BB are the same password. That password is user-created, so there is no "master" or "override" password to use...only that original user-created password can bypass this.


Hafeeza wrote:

 

I've also receive a software update request. Currently operating on version 7.0.0 bundle 2259. I have never download the desktop software for blackberry, please explain the best simplified method to perform an update without losing any of my photos and contacts.


The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup -- the process should offer you that opportunity, do not bypass it. Further, to be safest, you would want to first take a manual backup:

  • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

For even more protection, you should also backup your BBM contacts to your device/media card memory and then, via Mass Storage Mode, manually copy the full contents of both of those areas to your computer:

  • KB20554 How to back up and restore the BlackBerry Messenger contact list
  • KB11879 What is mass storage mode

 


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Hafeeza
Posts: 2
Registered: ‎12-02-2012
My Device: 9360
My Carrier: 27733496751

Re: sync files and software update blackberry 9360

Thanks, I have downloaded as indicated, bb 9360 is currently backing up on laptop, this has taken an hour and still not completed. Its frozen three quarter way through. If I press cancel I can loose all my info on bb, what to do? 

Please help

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,636
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sync files and software update blackberry 9360

Since all it is doing is backing up (I presume this is a stand alone backup you have initiated, rather than the automatic one that would be part of the update process???), there is no harm in stopping it by disconnecting. However, there are posts here from folks who waited long enough that it eventually completed...if you could say what it is stuck on during the backup, there might be specific instructions to help..."75%" doesn't tell us what database it's working on, nor if it's actually proceeding but just very slowly.

 

If it's on the Smart Card database, then this might apply:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.