10-18-2008 10:30 AM
Solved! Go to Solution.
10-18-2008 11:52 AM
Have you installed the appropriate Handheld Software for your device and the Desktop Manager?
Are you plugged into a hub?
10-18-2008 12:04 PM
10-18-2008 12:13 PM - edited 10-18-2008 12:16 PM
Are you plugging the device into the back of a workstation? Laptop?
This error usually indicates that your using a USB port that is not a direct port... for example, some keyboards have a usb port in them. This is not a direct port.
Also, what version of DM have you installed? If you have an older version like 4.1, it can cause this error also.
Some specs: (QUOTE)
When attached, an USB device is allowed to draw 100 mA only. Then it can request for more but this can be rejected and the message "USB charging current is not sufficient" is quite perfect in this situation. The device works fine but is not charged. The USB ports of the computer and of powered USB hubs should be able to deliver up to 500 mA while passive hubs are limited to (500-100)mA / (number of ports), so a 4 port hub delivers 100 mA per port only and will reject all request for more. (/ENDQUOTE)
10-18-2008 12:23 PM
10-18-2008 01:05 PM - edited 10-18-2008 01:06 PM
Is the Desktop Manager seeing the device? If not, please let us know if your using XP or Vista AND if you have installed the appropriate handheld software... (The handheld software is different than the Desktop Manager)
10-18-2008 01:49 PM
10-18-2008 02:29 PM
When you plug in your 8310 BB to the usb cable and start the Desktop Manager, does the software acknowledge the phone is connected?
10-18-2008 05:28 PM
Plug your device into the USB cable and then to the laptop, go to Windows explorer, can you see the BB as a flack drive?
If not you may have a cable problem. Get another.
Also, tryPull the battery while the device is ON, replace after a minute,
Let the device reboot 1-3 min,
You may have a memory issue which would prevent the connection
Let us know!