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BlackBerry® Curve™

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eav
Visitor
eav
Posts: 1
Registered: ‎11-22-2012
My Device: curve

synchronising hotmail contacts

i have been able to sync to hotmail account and can send and receive email but when i try to sync contacts it says, 'your device encountered a prob with this application,s server  try again'  please help

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Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: synchronising hotmail contacts

Hey eav,

Welcome to the BlackBerry® Support Community Forums.

 

This may be an issue with the service books on the BlackBerry® smartphone. Try clearing your database as shown here:
How to clear the user content databases from the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/KB10167

 

After completing this,reinsert the battery and then update your service books as shown here:
http://btsc.webapps.blackberry.com/btsc/KB16383

 

Let us know how you make out.

-HB

 

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