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BlackBerry® Curve™

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lostintheworldagain
Posts: 1
Registered: ‎10-11-2012
My Device: Curve 9380

text messages getting deleted

Althought I have already checked the option to keep my text messages for the maximum period of time, my phone automatically deletes them every week.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: text messages getting deleted

Hello lostintheworldagain

 

 

Welcome to BlackBerry Support Community Forums

 

 

If you had already check your setting and it is set to maximum or forever but still text messages are deleted  then your device might be running of low memory .So to resolve that issue follow this Knowledge Base  :

 

KB14213 : Call logs, SMS text messages , and email messages are deleted from the BlackBerry Smartphone.

 

 

I hope it helps.

 

 

Prince

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