08-04-2013 02:48 PM
08-04-2013 03:38 PM
Hi and Welcome to the Community!
I lost all the names of my blackberry contacts but the numbers are still available.
I've no idea how that happened, but if the data is truly gone from your BB, then recovery is a matter of restoration from a prior backup (taken when the data was still "good"). What method of backup have you used? BB Protect? Desktop Software? Synchronization with PC PIM (e.g., Outlook)?
And also my bluetooth doesn't wanna work properly.
Hmmm...I'm not sure I can understand what is going on with that...more details please. As in, what exactly do you try? What exactly happens when you try? If there are any error messages presented, when exactly in the process do they appear and what is the exact and complete content of them?
IThe error code that appears on my phone is index 186>=104. And java.lang.nullpointer exception.
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!