BlackBerry® Curve™

[cookie82]

I would like to unlock my blackberry 8520 cause i want  to go to a different network. Apparently all 10 attempts have been used, is anything i can do now? Thank you

[sdgardne]

Hi and Welcome to the Community!

Nope...once hard locked, only the factory is authorized to unlock it. And I've heard that the cost of doing so, even if they should agree, exceeds the cost of just buying a new device.

Depending on how it got hard locked, you may have recourse.

If you got a bad code from somewhere, you may have recourse with them...naturally, they might complain as to why you used up all 10 attempts before contacting them.

If you have warranty still, you might convince your service provider to help out...sometimes they will (totally "hit and miss").

If you received the BB that way and it was represented otherwise to you, you may have recourse with whoever you received it from.

The last resort is asking RIM...and you do that via "Incident Support...search these sites for a link to that.

Good luck!

[cookie82]

Hello and thank for your reply. Unfortunately the phone was brand new when i got it and i think i use the 10 attempts myself by accident cause i thought i was doing something else At the moment i am trying to resolve the issue with my network provider but they arent very helpfull. U said the last resort is asking RIM. whas that exactly? (sorry i am clueless).

[sdgardne]

RIM is the manufacturer that makes BBs. You don't normally seek any support direct from them...rather, you go through your service provider as that's the support model you signed up for...they can escalate into RIM for free (to you), but you cannot get to RIM directly without paying (since you'd be bypassing the support model to which you agreed).

Seeking support direct from RIM for this is what results in that high cost I mentioned...I don't know 100%, but that's what I've heard. If you want to investigate it, you do so via Incident Support:

• http://us.blackberry.com/support/programs/technical/incident.jsp

But, to even start an Incident Support action with RIM costs you money...again, that's because you would be bypassing the support contract to which you agreed.

Good luck and let us know!

[cookie82]

Ok maybe i will give it a go. What u would do if u were in my position though? I read about the trade in here as well. Do u reckon it might be a less expensive solution to my problem with quicker results? i just need a bit of guidelines really as i am quite new with blackberry. By the way, thank you very much, you been really helpfull so far!

[sdgardne]

I have never directly faced your situation, so have no experience to guide me. I cannot predict what path would be faster. Well, actually, the fastest path is to abandon this BB and buy a new one from the carrier you wish to operate on. After all, shifting a BB to another carrier is challenging even beyond just the act of unlocking...if the new carrier does not directly support your specific BB model number, getting full BB services to function on it can be even more challenging (the carriers typically only send the necessary Service Books down to the BB model numbers that they directly support, so you must work some difficult magic to get a non-supported BB model to work on that other network). Plus, some carriers may well forbid your BB model from their network...it's their network, after all so they can say that.

I've never used the trade up program either, so I have no experience about that.

All in all, I can't guide you one way or another as my decision criteria may be different from yours. I think I've provided you with all of the various pros and cons that I am aware of...but the decision is yours.

Good luck!

[breakdance]

Try this for resetting the MEP counter, 1. First of all you need to have a desktop manager, if not installed then Install it, it is a free download from a Blackberry website. 2. After installing the desktop manager connect handset with computer. 3. Now open this software its explains booting rom and ask you for phone unlock code (note: it’s not asking mep code just user code). If not cell phone code inserted after that it update rom automatically. 4. Now your phone reboot, next you get mep code(10 left) in network lock segment. Once you finish resetting the MEP counter don't waste the 10 attempts again. Because you can't reset the counter often. Get the subsidy code from a reliable source and unlock it. For example you can get the accurate unlock code from [removed 3rd party link] at affordable cost. All the best mate.

[cookie82]

Hello. U said after opening software, it explains booting rom, but i cant see that part anywhere! It connects with my phone and give me the choices like applications, organizer, files, etc.. Any ideas?Thank you.