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BlackBerry® Curve™

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Contributor
hararzinger
Posts: 33
Registered: ‎01-12-2011
My Device: Not Specified

unread messages

Hi, please help, on my curve 8520, I have unread mail but I only have 1 mail folder which is my email and seperate sms forlder, my sms's do not go into the message folder, I have unread mail, indicated on the home screen but my folder is empty. If I click on the date it does not give me the option of selecting a date or even mark prior. It only says No messages. I've searched everywhere but no avail, please help thanks
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: unread messages

Step 1, remove your battery while your phone is powered on then replace it a few seconds later. If the message indicator is still there, open your Messages folder, press your menu key and select View Folder. That will display every folder on your phone, one of which should hold the rogue message. Going through each folder should reveal the message that's been eluding you.

 

 

Let us know if that helps you.  :smileyhappy:


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Contributor
hararzinger
Posts: 33
Registered: ‎01-12-2011
My Device: Not Specified

Re: unread messages

I did the battery pull and viewed and deleted everything in each and every folder but its still there.
Contributor
hararzinger
Posts: 33
Registered: ‎01-12-2011
My Device: Not Specified

Re: unread messages

Guys, anyone that can assist?
Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: unread messages

Hello,

I suggest a message search:

  • KB21879How to search for unread messages on the BlackBerry smartphone

Good luck and let us know!


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