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BlackBerry® Curve™

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New Contributor
Leecie923
Posts: 2
Registered: ‎06-27-2009
My Device: Not Specified
Accepted Solution

update error

I updated my Blackberry Curve 8310 today and there was an error and now I lost most of my contacts, pictures, messages etc. I have the Loaderbackup file on my computer but how do I use it? 
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Contributor
jadams
Posts: 11
Registered: ‎06-11-2009
My Device: Not Specified

Re: update error

you would have had to take a back up of your BB before you upgraded
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New Contributor
Leecie923
Posts: 2
Registered: ‎06-27-2009
My Device: Not Specified

Re: update error

so the loaderbackup file is nothing?
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Forums Advisor III
kijanasmart
Posts: 1,388
Registered: ‎05-29-2009
My Device: 8330

Re: update error

The loaderbackup file is usually created before you upgrade the software for situations such as yours. In desktop manager you can go to Backup and Restore>Restore. You can browse to the loaderbackup file that was created and go through the restore process and your data should be back on the phone.
Kijana
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