04-11-2013 07:51 AM
I have a blackberry curve9360, I added my work email on my personal phone, and when I got my work phone I signed in with my personal blackberry ID, which synced my personal emails and work emails. I decided to remove my personal email from my work phone so I created a new blackberry ID. Now when I try to add my work email to the new blackberry ID I get an error : "Update Failure". Can someone please advise
04-16-2013 02:48 PM
Welcome to the BlackBerry Support Community.
To clarify - Are you attempting to change the BlackBerry ID on this BlackBerry smartphone?
If so, the following article outlines the process required::
Let us know if you have any questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!