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jcarr93
Posts: 2
Registered: ‎01-22-2013
My Device: cruve 9360
My Carrier: 02

updating software

i have been trying to update my ota sofware an it has been loading for about 5 hours now an it hasnt moved an will not move off 6% what do i do i cannot acess my mobile until it has updated?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: updating software

Hi jcarr93,

 

Are you still having the issue updating your BlackBerry Device Software? If so, you may want to try doing the software update using the BlackBerry Desktop Software. This KB article provides the steps. "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/L13o3O

This process will delete all personal data and applications, so you would need a previously taken backup file to restore your information from.

 

Please let me know if this helps.


-FS


 


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