06-21-2012 05:02 AM
i am having trouble with my son's curve 8900.
has anyone seen a problem with the keypad where you press various keypad buttons and hl is written instead of the correct character for the particular button (normally on the second row from the top)
as you can imagine this is a problem, especially when some of the characters are in question are in his device password.
i have googled the fault and it appears quite common but have found no common cure.
internet advice has mentioned water damage, but he assures me that this is out of the question.
i have tried installing updates to newest versions.
is the keypad faulty and can this be repaired?
any advice would be helpful, cheers.
06-25-2012 02:43 PM
Welcome to the BlackBerry Support Community.
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry® Curve™ 8900 smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
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