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New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: 9300

virus made my music and pictures disappear

I plugged my phone into my friends laptop. Shortly after all my music and pictures disappeared. My phone won't even store new pictures. Please help
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: virus made my music and pictures disappear

Hello,
Could you try doing this for me to check first?
1. Plug-In a thumbdrive to your computer
2. Make a new folder
3. plug it in your friend's computer
4. does the folder become a shortcut?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: 9300

Re: virus made my music and pictures disappear

Yes. It became a shortcut
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: virus made my music and pictures disappear

Hello,
So that's why you cannot access them, and all the pictures that are taken are still there but not accessable from your phone.
You will have to plug it into another computer that hasn't been infected by this virus and explore through the BlackBerry files, whether its saved in your Memory card or your device data, after you have found all of them make a new folder in the desktop and move them all to the computer, after doing that you will have to reset your device os so that everything is actually a folder again, then you can move the photos back and your media, you can then take photos again.
Hope this helps
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: 9300

Re: virus made my music and pictures disappear

Hi
I did what you said I just plugged the phone into my own computer. Everything is a shortcut, can't even open BlackBerry files... I don't know. Anymore ideas?
New Contributor
Posts: 4
Registered: ‎12-17-2012
My Device: 9300

Re: virus made my music and pictures disappear

Oh and I reset my phone (that just means take out the battery right?) But my camera still does not want to work and it won't keep any new pictures
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: virus made my music and pictures disappear

Hello,
Sorry I meant that you will need to reload the OS on your BlackBerry,
You could still save pictures and music from your computer but they cannot be accessed from your phone
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi