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BlackBerry® Curve™

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New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Z10
Accepted Solution

when I try to use the switch device backup on memory card the device hangs on social feeds, what to do, i need to move my contacts and bbm to my new Z10

 
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: when I try to use the switch device backup on memory card the device hangs on social feeds, what to do, i need to move my contacts and bbm to my new Z10

Hi msalawy

 

Welcome to BlackBerry Support Forums

 

 

If you are having issues with your Backup and it struck at Social feed then Connect your Old device and run BlackBerry Desktop Software > Click on Device > Delete Data > Choose Selected Data >  Scroll down to Social Feed and mark it , then Click on Delete Data ( While doing this process make sure that only Social Feed is selected don't mark any other  data )

 

When it is done try the switch device wizard again, I hope it will work.

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