Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
lcstevens
Posts: 7
Registered: ‎11-29-2011
My Device: curve 8520

wi-fi issues

First time user of BB so apologies for my lack of knowledge. New user of an 8520, went through the wi-fi wizard with no problems. however ive started to get very intermitent coverage, Facebook and twitter do not refresh quickly, i cant access app world regurlarly and i've also tried downloading two podcast recievers and neither download the podcasts quickly, if at all (nor are they very big, under a minute in length). The wi-fi sign is in the corner, full mobile signal with GPRS but when you take a closer look at the connection via wi-fi options it says 'active wi-fi connection: none'. Data plan looks like it covers up to 500gb. All very confusing but i'm sure it's my insufficient experience with the BB.

All help greatfully received and appreciated.

Retired
Dr_Palto
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500

Re: wi-fi issues

Hello,

 

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3

Thank you


-DrP


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!


New Contributor
lcstevens
Posts: 7
Registered: ‎11-29-2011
My Device: curve 8520

Re: wi-fi issues

many thanks.