03-23-2013 11:03 AM
Hello I am having trouble with my wi-fi I'm unable to connect to any wi-fi. My blackberry tells me I'm connected but whenever I try to go on internet or something it won't work. Could someone help me please? I have a Blackberry curve 9360
03-23-2013 12:04 PM
Hi and Welcome to the Community!!
With a strong carrier network signal (NOT WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then please provide further information...from "it won't work", it's a bit difficult to diagnose anything useful. Example -- what, exactly, do you try? What, exactly, happens when you try? Are there any error messages presented? Are your other BB-proprietary services (e.g., email, etc.) working fine?
Otherwise, you should contact your mobile service provider for formal support.