04-23-2013 09:39 AM
I upgraded my os to 5.0 by performing a wipe and then install on my curve 8520.
The wifi symbol never turns up. i tried hard reset by pulling out the battery, i also checked the host routing tables and they do not update either. The WIFI doesnt get connected at all. It says CANNOT CONNECT TO WIFI.
Please let me know if there is a workaround possible?
04-25-2013 10:22 AM
Welcome to the BlackBerry® Support Community Forums.
To better assist you can you clarify if you are able to turn on the Wi-Fi feature? And if yes, have you tested connecting to multiple Wi-Fi networks?
I look forward to hearing back from you.
04-25-2013 02:43 PM
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.