BlackBerry® Curve™

[inderjeetp2001]

Hi,

in my 9320 curve you tube is not running. when wifi is on it works perfectly but when wifi off then a message shows that "an error has occurred attempting to play media".

Please help

Indrajeet

[JSanders Resident Expert]

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

[inderjeetp2001]

yes i have already activated data plan. 

[JSanders Resident Expert]

Do you actually have the BlackBerry Data Plan?

[inderjeetp2001]

yes i have activated. infact i had asked my mobile service provider and they tell me that service already activated on my number. my mails are working perfectly, all browsing are working perfectly. only you tube is not working.

please advise.

Indrajeet

[JSanders Resident Expert]

Ok.

Are you using a Youtube application, or the browser?

Try using m.youtube.com

[inderjeetp2001]

I am using the same but still showing same message

[JSanders Resident Expert]

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inderjeetp2001 wrote:
I am using the same but still showing same message

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You're using the same as what?

[inderjeetp2001]

I am using m.youtube.com but still the same error message.
Indrajeet

[JSanders Resident Expert]

• Open your Browser > press the Menu key > Options > and find the setting to clear your browser cache and history, and
• then Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Now, try again.