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New Contributor
Carbron1225
Posts: 3
Registered: ‎08-27-2012
My Device: 9860
My Carrier: Telstra

8960

I have recently updated my firmware and since then I some times get calls and they can't hear me, so I reset and this fixes proble untill sometime later when it happens again. Can anyone help?
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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8960

What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.5.0.x.xxx", What is yours?




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New Contributor
Carbron1225
Posts: 3
Registered: ‎08-27-2012
My Device: 9860
My Carrier: Telstra

Re: 8960

7.1 bundle1424 (v7.1.0.428,platform 5.1.0.338) Hope this helps
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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8960

Ah, 9860, not 8960.

I'd suggest you upgrade to the latest official release for that model.

Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.

See the link below for the download, and follow these simple installation instructions.

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=471C75EE6643A10934502BDAFEE1...


Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

Note: Some users might worry they will void their device warranty by loading an OS from another carrier. There is really nothing to worry about. Please read more information on that here: http://www.port3101.org/power-users/296-blackberry-os-upgrade-including-betas-myths-dispelled.html




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Carbron1225
Posts: 3
Registered: ‎08-27-2012
My Device: 9860
My Carrier: Telstra

Re: 8960

I will have to wait till tomorrow when i am back in the office. Will keep you posted with developments, thanks for you time and prompt reply. :smileyhappy:
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