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New Contributor
peachv
Posts: 2
Registered: ‎04-25-2013
My Device: 9900

9900 doesn't start up after bundle update?

I just updated my phone and everything seemed fine 

and it was my first update so i didnt really know the process of the whole thing

then I saw an hourglass, and i thought it was just loading but it took a long time and it was still the same thing

so i took the battery out and now it wont start up.

i thought the battery might died, so i tried to charge it, when i plugged the charger in, the red light shows once then nothing happens and i cant turn my phone on :smileysad:

help!!

 

 

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9900 doesn't start up after bundle update?

Hi and Welcome to the Community!

 

Removing the battery during the update may have killed it...you may need these tricks now:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
peachv
Posts: 2
Registered: ‎04-25-2013
My Device: 9900

Re: 9900 doesn't start up after bundle update?

maybe :smileysad: but the hourglass jsut went on for a few hours and it was driving me mad and i thought it was all done.

i tried to connect it with my mac and it just says i need to repair my phone. I tried to do it, but after like 20 mins, it just says it failed to repair and such...:smileysad:

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9900 doesn't start up after bundle update?

Oh...MAC...sorry...all of the recovery tricks I know of apply to PC, not to MAC. I'll ask the mods to move this to the MAC board so you can see anyone there has any advice for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code