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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎11-30-2012
My Device: Bold 9900
My Carrier: Starhub

A program error occured at line 1548 in.\OIAccess.cpp.

Hi any one can advise how to rectify this issue?


The error message also has the following "Please submit a report of the log to technical support".


No matter how hard I tried, there is no email address for technical help for me to send to!


Any experts can advise?  Have been trying to sync my bb to my desktop, to no avail.

Hall of Famer II
Posts: 51,468
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: A program error occured at line 1548 in.\OIAccess.cpp.

Hi and Welcome to the Community!


I can find no references to that error anywhere in the public KBs...perhaps you will have more luck though:

Lacking anything else, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Also, please be sure that you are using a compatible desktop app (e.g., Outlook), as defined in this KB:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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