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DTMOC
Posts: 9
Registered: ‎04-07-2011
My Device: Bold 9780

An Error Occurred backing up your data - Desktop v7.1 ONLY!?

Anyone run into this?

 

All has been quite fine with my 9780 for syncing and backing up until I recently allowed the upgrade to BB Desktop v7.1 software (v7.1.0.37 to be exact). Now, I get the error in the subject line along with a message advising to "select a different folder with write permissions"!

 

Now, the folder has not changed and I checked it anyway. There is no write permission issue. Created a new folder (albeit a different subfolder of the default Blackberry folder) and the same error occurs.

 

Seems like a bug to me but not being able to backup is certainly not great!

 

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: An Error Occurred backing up your data - Desktop v7.1 ONLY!?

Hello DTMOC,

 

We would like to help regarding the issue you are experiencing with backing up your BlackBerry smartphone data using the BlackBerry Desktop Software to a specific folder.

 

As a test, create a new folder on your desktop, point the default backup location for the BlackBerry Desktop Software to this folder and attempt another backup as a test.

 

By default, the BlackBerry Desktop Software saves your backup files to C:\My Documents\BlackBerry\Backup on your computer.

In the BlackBerry Desktop Software, click Device > Back up.

In the File Options section, click Change > Yes.
Browse to a folder and click OK.

 

Test another backup.

 

Let us know if you receive the same error message.

 

Thank you.


-FB


 


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