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BlackBerry® Desktop Software

Posts: 1
Registered: ‎04-16-2013
My Device: z10, Playbook
My Carrier: Verizon

Annoying Desktop Software system error

Hope someone can help me. I am running Desktop Software and Windows 7. Everytime I open the program, I get a dialog box that won't go away. I close it and it pops right back again and again. Here's what it says:

"Rim.Transcoder.exe - System Error. The program can't start because CoreMultiMedia.dll is missing from your computer. Try reinstalling the program to fix this problem."


Admittedly, I have no clue what this supposedly missing file does. But I do know that it definitely IS NOT "missing from (my) computer." It is alive and well at c:\Program Files\Corel\Corel Snapfire Plus\CoreMultimedia.dll. When I right-click this file for Properties, I see that it hasn't been modified since its creation date of 8/4/06 and hasn't been accessed since 4/26/07.


What gives? How do I solve this? Thanks in advance.

Hall of Famer II
Posts: 52,479
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Annoying Desktop Software system error

Hi and Welcome to the Community!


Please try doing exactly what the error message instructs:

bstettin wrote:

Try reinstalling the program to fix this problem."


I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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