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New Contributor
vwipm53154
Posts: 8
Registered: ‎01-24-2012
My Device: Blackberry Torch 9850
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Anyone elsed having problems with desktop software V7.0 Bundle 2048?

Updated to 7.0 yesterday and now cant sync my torch or playbook.  Does anyone know a fix or where to find an older version so I can get back up and running?

New Contributor
gaberguy
Posts: 8
Registered: ‎02-16-2012
My Device: 9800 torch

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

i'm having problems too. sync freezes at "preparing sync preview" i've tried uninstalling and re-installing desktop a couple of times; no change.  is there any way of getting support without paying for it?

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?


vwipm53154 wrote:

Updated to 7.0 yesterday and now cant sync my torch or playbook.  Does anyone know a fix or where to find an older version so I can get back up and running?


--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.




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JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?


gaberguy wrote:

  is there any way of getting support without paying for it?


Yes, for official BlackBerry device and software support, call your mobile provider, AT&T, in your case.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
gaberguy
Posts: 8
Registered: ‎02-16-2012
My Device: 9800 torch

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

i have tried that- un-installed, downloaded V6.1from link. now it won't even recognize my phone. said driver could not be installed.  when plugging it back into desktop, it won't even recognize a connection. HELP!

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?


gaberguy wrote:

 HELP!


Excuse me, but doesn't it appear I am trying to help?


gaberguy wrote:

i have tried that- un-installed, downloaded V6.1from link. now it won't even recognize my phone.


See, I don't know what you've already done previously, you didn't say.

Besides, this thread was posted by another individual for his issue, your issue appears unrelated if you've already performed all this.

 

Try this:  Article ID: KB02206 How to perform a clean uninstall of the BlackBerry Desktop Software




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
vwipm53154
Posts: 8
Registered: ‎01-24-2012
My Device: Blackberry Torch 9850

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

thanks jsanders! back up and syncing, however got V6 off of softpedia, it appeared as though I wouldve had to pay going through your link?  Thanks again!

New Contributor
gaberguy
Posts: 8
Registered: ‎02-16-2012
My Device: 9800 torch

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

I tried uninstalling and reinstalling the newest  version a couple time yesterday to no avail. since this post was started with the same issues I had, I tried your suggestion of re-installing an older version, but also have no success.  after a clean removal, which version would you suggest trying to install? and how do I update the phone with proper driver?

New Contributor
eddieoconnor
Posts: 2
Registered: ‎02-16-2012
My Device: bold 9780

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

Yes.  Just updated desktop and now wont open or work at all!  Can anyone help please?

New Contributor
gaberguy
Posts: 8
Registered: ‎02-16-2012
My Device: 9800 torch

Re: Anyone elsed having problems with desktop software V7.0 Bundle 2048?

try a thorough un-install and install V6.1 from softpedia.com.  just worked for me until they figure out what bugs are in the new version.