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New Contributor
S4LV4DO
Posts: 6
Registered: ‎08-01-2012
My Device: Curve 9380

Apploader.msi

Hello my name is Vincent, I'm French, and my english is not perfect, I'm sorry, I go to wrote my text in french and translate this with "Google Translate". The original and the translate here:

 

Original:

Bonjour, j'ai actuellement un probleme avec Blackberry desktop software, quand je lance ce programme, il fonctionne mais il m'affiche une fenetre avec marqué : 

"The feature you are trying to use is on a network ressource that it unavailable.

 

Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.

 

Use source:

C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\      |   [Browse...]"

 

Choix disponible:

 

[ OK ]

[ Cancel ]

 

 

Merci pour votre aide.

 

-----------------------

Translate:

 

Hello, I currently have a problem with Blackberry Desktop software, when I run this program it works but it shows me a window marked with:

 

"The feature you are trying to use is on a network ressource that it unavailable.

Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.

Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"

 

Choices available:

[OK]
[Cancel]


Thank you for your help.

SALVADO, France
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Apploader.msi

Hi and Welcome to the Community!

Here are KBs that discuss that error:

  • KB10220 "The feature you are trying to use is on a network resource that is unavailable" when uninstalling BlackBerry Desktop Manager
  • KB19255 "The feature you are trying to use is on a network resource that is unavailable" appears when attempting to open BlackBerry Desktop Software or install BlackBerry Device Software

Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
S4LV4DO
Posts: 6
Registered: ‎08-01-2012
My Device: Curve 9380

Re: Apploader.msi

Thank you for your answer, I think that it's the solution, but I'm lock at the step 7, I don't find this folder, can you help me?

SALVADO, France
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Apploader.msi

Hmmm...Now looking at that step, I too cannot find what is mentioned as required. I have never had to actually do that procedure as I've never actually encountered that error. Therefore, the next thing I can recommend is this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.