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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎02-18-2013
My Device: 9790

BB 9790 firmware download problem via Desktop software

Hi , i am using desktop software to download firmware 7.1 for BB 9790 and i always have a problem of the firmware download bombing out at around 95 percent of the total download, and the error says my i must check my internet but there is nothing wrong with my internet.


i have loaded the latest Desktop software but still get the same error, Help!!

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Hall of Famer II
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: BB 9790 firmware download problem via Desktop software

Hi and Welcome to the Community!


You can bypass the Desktop Software automated download by, outside of the Desktop Software, first downloading, from the official download portal, the OS package you desire:

Then, install that package to your PC. (If the package is from other than your carrier, you will need to delete the VENDOR.XML files.) Now run the Desktop Software and it should offer you this specific BB OS update.


Good luck!

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