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New Contributor
alex789
Posts: 3
Registered: ‎11-16-2012
My Device: Bold 9000
Accepted Solution

BB Bold connecting problems

BB Bold 9000, BDM version 7.1.0.32, Windows 7 64 bit Professional, antivirus (DrWeb) and firewall (Agnitum Outpost).

 

When logging in as an Administrator, synchromization works, BB connecting to PC instantly, so the cable, firewall and antivirus are not causing any troubles. No problems.

 

When logging in as a User, BDM displays "Connecting" with green ring turning. Waiting for 20 minutes - nothing happens at all, no connect (sign "Connecting" is still there). The problem came out recently - about a month or so ago. No sofware installation, save some ugrade of exisiting software.

 

What could be the reason of such behavior of BDM / PC?

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Bold connecting problems

Hi and Welcome to the Community!

 

If the software was installed by Admin, but not properly shared to all users, and then if the update was done in a different manner, that could have confused the rights within Windows, causing this odd behavior.


I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having. You may want to do everything while logged in as Admin, as well as use "Run As Admin" for all that you can. You may also consider installing it while logged in as the user, if it's only that user who will be using it.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
alex789
Posts: 3
Registered: ‎11-16-2012
My Device: Bold 9000

Re: BB Bold connecting problems

Hi sdgardne!

 

Thanks for your post. I am going to implement your advise early next week. Will post the results. Have a nice weekend!

New Contributor
alex789
Posts: 3
Registered: ‎11-16-2012
My Device: Bold 9000

Re: BB Bold connecting problems

Hi sdgardne!

 

Made 3 complete unistalls and re-installs of BDM, cleaned up the registry with CCleaner. The problems wasn't solved. Running BDM under Administrator  didn't help either.

 

Then I removed BDM 7.1 and installed older version - 6.1.0.35. Everything works now!

 

So, the problem was with BDM 7.1 version. 

Hall of Famer II
sdgardne
Posts: 48,788
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Bold connecting problems

Excellent...I'm glad that provided you with a path to get going again.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code