11-16-2012 07:08 AM
BB Bold 9000, BDM version 18.104.22.168, Windows 7 64 bit Professional, antivirus (DrWeb) and firewall (Agnitum Outpost).
When logging in as an Administrator, synchromization works, BB connecting to PC instantly, so the cable, firewall and antivirus are not causing any troubles. No problems.
When logging in as a User, BDM displays "Connecting" with green ring turning. Waiting for 20 minutes - nothing happens at all, no connect (sign "Connecting" is still there). The problem came out recently - about a month or so ago. No sofware installation, save some ugrade of exisiting software.
What could be the reason of such behavior of BDM / PC?
Solved! Go to Solution.
11-16-2012 06:52 PM
Hi and Welcome to the Community!
If the software was installed by Admin, but not properly shared to all users, and then if the update was done in a different manner, that could have confused the rights within Windows, causing this odd behavior.
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having. You may want to do everything while logged in as Admin, as well as use "Run As Admin" for all that you can. You may also consider installing it while logged in as the user, if it's only that user who will be using it.
11-19-2012 08:51 AM
Made 3 complete unistalls and re-installs of BDM, cleaned up the registry with CCleaner. The problems wasn't solved. Running BDM under Administrator didn't help either.
Then I removed BDM 7.1 and installed older version - 22.214.171.124. Everything works now!
So, the problem was with BDM 7.1 version.
11-19-2012 09:32 AM